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Why do I need to set up a payout method when posting my first listing?

When you publish your first listing on trainingmatching.com, you are required to configure your payout method. This ensures you can receive payments for completed bookings without delays and also meets legal requirements.

How it works:

  1. When you post your first listing, a pop-up will appear asking you to set up your payout method.

  2. You will be redirected to the Stripe portal.

  3. Stripe will request all relevant payout information, including:

    • Bank account details

    • Business or personal information

    • Identity verification (passport/ID)

    • Tax information if applicable

  4. This process is part of KYC (Know Your Customer) regulations and is legally required to prevent fraud, money laundering, and financial crime.

  5. After Stripe confirms your details, you will return to trainingmatching.com.

  6. Once confirmed, your listing can go live.

Important:

  • You must keep your payout details up to date in Account Settings → Payouts if anything changes.

  • Without a valid payout method, you cannot receive participant payments or publish new listings.

  • Stripe may request additional information in the future to remain compliant with financial regulations.

Last updated: Thursday, 18 September 2025